ShopiExperts is a Shopify-focused consulting and development service operated by Genesys Softwares. We provide Shopify design, development, optimization, and advisory services to clients worldwide.
If you have any questions about this Privacy Policy, you may contact us at:
Email: support@shopiexperts.com
Website: https://shopiexperts.com
Privacy Policy
Last updated: December 2025
ShopiExperts ("we," "our," or "us") operates the website https://shopiexperts.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website or engage with our services.
By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
2. Information We Collect
We collect information to provide better services and respond effectively to inquiries.
a. Information You Provide Directly
You may voluntarily provide personal information when you:
- Contact us via forms
- Use live chat
- Schedule a call
- Send us an email
- Request services or consultations
This information may include:
- Name
- Email address
- Company name
- Website URL
- Message content
- Any information you choose to share about your business or Shopify store
- Contact us via forms
- Use live chat
- Schedule a call
- Send us an email
- Request services or consultations
This information may include:
- Name
- Email address
- Company name
- Website URL
- Message content
- Any information you choose to share about your business or Shopify store
b. Live Chat Data
We use Crisp live chat to communicate with visitors in real time. When you use live chat:
- Chat transcripts may be stored
- Your email address may be requested to continue the conversation
- Messages are retained for support, follow-up, and quality purposes
We do not use bots or automated sales scripts.
- Chat transcripts may be stored
- Your email address may be requested to continue the conversation
- Messages are retained for support, follow-up, and quality purposes
We do not use bots or automated sales scripts.
c. Analytics & Usage Data
We use analytics tools such as Google Analytics to understand how visitors use our Website.
This may include:
- Pages visited
- Time spent on pages
- Browser type
- Device type
- Referring URLs
We do not intentionally collect IP addresses as identifiable personal data.
This may include:
- Pages visited
- Time spent on pages
- Browser type
- Device type
- Referring URLs
We do not intentionally collect IP addresses as identifiable personal data.
d. Advertising & Conversion Tracking
We use Google Ads and related conversion tracking tools to measure advertising performance. These tools may use cookies or similar technologies to understand engagement and conversions.
This data helps us:
- Improve marketing effectiveness
- Understand user intent
- Optimize user experience
This data helps us:
- Improve marketing effectiveness
- Understand user intent
- Optimize user experience
e. CRM Storage
We store contact and conversation data in GoHighLevel, our customer relationship management (CRM) platform. This allows us to:
- Respond to inquiries
- Follow up on conversations
- Manage client communications
- Improve service quality
- Respond to inquiries
- Follow up on conversations
- Manage client communications
- Improve service quality
4. Payments & Billing
ShopiExperts does not process payments directly through the Website checkout.
Payments are handled via:
- Stripe (for invoicing and payment processing)
- Manual invoices issued upon agreement
We do not store full payment card details on our servers. All payment processing is handled securely by Stripe in accordance with their privacy and security standards.
Payments are handled via:
- Stripe (for invoicing and payment processing)
- Manual invoices issued upon agreement
We do not store full payment card details on our servers. All payment processing is handled securely by Stripe in accordance with their privacy and security standards.
5. How We Use Your Information
We use collected information to:
- Respond to inquiries and messages
- Provide Shopify consulting and services
- Schedule calls or meetings
- Improve our Website and offerings
- Send relevant follow-ups or service-related communications
- Comply with legal obligations
We do not sell personal data to third parties.
- Respond to inquiries and messages
- Provide Shopify consulting and services
- Schedule calls or meetings
- Improve our Website and offerings
- Send relevant follow-ups or service-related communications
- Comply with legal obligations
We do not sell personal data to third parties.
6. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data based on:
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
You may withdraw consent at any time.
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
You may withdraw consent at any time.
7. Data Sharing & Third-Party Services
We may share limited data with trusted third parties only as necessary to operate our services, including:
- Crisp (live chat)
- Google Analytics
- Google Ads
- GoHighLevel (CRM)
- Stripe (payments)
All third-party providers are required to handle data responsibly and securely.
- Crisp (live chat)
- Google Analytics
- Google Ads
- GoHighLevel (CRM)
- Stripe (payments)
All third-party providers are required to handle data responsibly and securely.
8. International Data Transfers
Because we operate globally, your information may be processed or stored outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place.
9. Data Retention
We retain personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Maintain business records
- Comply with legal obligations
You may request deletion of your data at any time.
- Fulfill the purposes outlined in this policy
- Maintain business records
- Comply with legal obligations
You may request deletion of your data at any time.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact us at support@shopiexperts.com.
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact us at support@shopiexperts.com.
11. Children's Privacy
Our services are intended for a general audience, but we do not knowingly collect personal data from children under the age of 13. If you believe a child has provided personal data, please contact us and we will remove it.
12. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.
13. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Continued use of the Website constitutes acceptance of the updated policy.
Continued use of the Website constitutes acceptance of the updated policy.
15. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle data, please contact:
Email: support@shopiexperts.com
Website: https://shopiexperts.com
Email: support@shopiexperts.com
Website: https://shopiexperts.com